Privacy Policy

→ Introduction

EUNA Workforce Care, a division of Emosphere Mental Wellness LLP ("we," "us," or "our"), is committed to protecting the privacy and security of your personal data, particularly given the sensitive nature of emotional wellness and mental health support services we provide. This Privacy Policy ("Policy") outlines our practices regarding the collection, use, storage, and disclosure of personal information in accordance with applicable Indian data protection standards, regulations, and professional ethical guidelines for mental health practitioners.

→ Company Information

Data Controller: EUNA Workforce Care (a division of Emosphere Mental Wellness LLP)

Contact Information: wegotyou@euna.in

→ Categories of

We collect and process the following categories of personal information:

- Full legal name

- Email address

- Organizational affiliation or employer identification (where applicable)

- Program preferences and participation records related to emotional wellness initiatives

- Self-reported wellness assessment responses (provided voluntarily)

We expressly do not collect or process the following types of information:

- Financial information

- Biometric data

- Government-issued identification numbers or documents

- Detailed clinical records that would typically be maintained by healthcare providers

→ Methods of Data Collection

Personal data is collected through the following channels:- Submission of electronic forms and survey responses via our website- Email correspondence and communications- Telephonic consultations and conversations- Digital or in-person wellness program interactions- Telehealth or virtual consultation platforms (where applicable)

→ Sensitive Personal Information and Mental Health Data

As a corporate wellness and EAP service provider, we recognize the heightened sensitivity of mental health information. Accordingly:

- All self-disclosed mental health information is treated with strict confidentiality

- Access to such information is restricted to qualified wellness professionals

- Individual-level mental health information is never shared with employers or third parties

- All wellness professionals adhere to applicable codes of ethics and professional standards for mental health practitioners in India

- We apply additional security controls to sensitive personal information

→ Purposes of Processing

We process your personal data for the following specified and legitimate purposes:

- Registration and enrollment in wellness programs and services

- Personalization and enhancement of service delivery

- Distribution of newsletters and wellness updates (conducted exclusively in-house)

- Response to inquiries and service requests

- Analysis of anonymized aggregate data to improve service offerings

- Creation of de-identified, aggregated reports for organizational wellness insights

- Evaluation of program effectiveness through anonymized metrics

Under no circumstances do we sell your personal data or share it with third-party advertisers.

→ Legal Basis of Processing

Our processing of your personal data is based on one or more of the following grounds:

- Your explicit and informed consent

- Necessity for the fulfillment of service requests

- Our legitimate interests in delivering and improving emotional wellness programs, provided such interests are not overridden by your rights and freedoms

- Compliance with applicable legal obligations under Indian law

→ Employer-Provider-Employee Relationship

As a corporate wellness/EAP provider, we maintain clear boundaries regarding information sharing:

- Individual-Level Information: We do not share individual-specific participation information, consultation content, or assessment results with employers without your explicit consent, except where required by law.

- Aggregated Reporting: We may provide employers with anonymous, aggregated reports that contain no personally identifiable information, such as:

- Overall program utilization statistics

- General wellness trends

- Anonymized thematic analysis of common concerns

- Program effectiveness metrics

- Participation Verification: With your explicit consent, we may confirm your participation in specific programs to your employer solely for the purpose of wellness program administration.

→ Data Sharing and Disclosure Limitations

We maintain strict limitations on data sharing:

- We do not sell, rent, lease, or trade your personal data under any circumstances.

- We do not share individually identifiable mental health information with employers.

- Disclosure of personal data shall occur only:

(i) when required by applicable Indian law;

(ii) in response to valid legal process;

(iii) when necessary to protect vital interests; or

(iv) with your explicit consent.

→ Telehealth and Virtual Consultations

For telehealth or virtual wellness consultations, we implement additional privacy measures:

- End-to-end encryption for virtual consultation sessions where technically feasible

- Secure transmission protocols for all communications

- Prohibition against recording of sessions without explicit mutual consent

- Access to virtual consultation platforms restricted to authorized personnel only

- Adherence to telehealth best practices as established by relevant Indian healthcare authorities

→ Data Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data, including but not limited to:

- Password-protected systems with appropriate authentication protocols

- Access control mechanisms limiting data access to authorized personnel

- Secure storage practices aligned with standard Indian data protection requirements

- Regular security assessments and updates

- Enhanced security controls for sensitive personal information

- Staff training on privacy and confidentiality practices

- Confidentiality agreements with all personnel handling personal data

→ Professional Standards Compliance

Our privacy practices are informed by:

- Information Technology Act, 2000 (as amended) and related Rules

- Relevant guidelines issued by the Ministry of Health and Family Welfare

- Professional ethical standards established by the Rehabilitation Council of India

- Mental Healthcare Act, 2017 confidentiality provisions

- Best practices recognized by Indian mental health professional associations

→ Data Retention Policy

We retain your personal data for a period not exceeding three (3) years from your last documented interaction with our services, unless a longer retention period is:

- Required by applicable law

- Necessary for the establishment, exercise, or defense of legal claims

- Essential for the continued provision of requested services

You may request earlier deletion of your data subject to Section 13 of this Policy.

→ Your Privacy Rights

You are entitled to exercise the following rights with respect to your personal data:

- Right to Access: You may request confirmation of whether we process your personal data and, if so, access to such data.

- Right to Rectification: You may request correction of inaccurate personal data or completion of incomplete personal data.

- Right to Erasure: You may request deletion of your personal data under certain circumstances.

- Right to Withdraw Consent: Where processing is based on consent, you may withdraw such consent at any time.

- Right to Confidentiality: You have the right to confidentiality of your wellness information shared during program participation.

To exercise any of these rights, please submit a written request to wegotyou@euna.in. We shall respond to legitimate requests within ten (10) business days of receipt.

→ Cooking and Tracking Technologies

Our website may employ cookies and similar tracking technologies to enhance user experience and collect non-personally identifiable analytical data. No personally identifiable information is stored or shared through these technologies unless explicitly provided by you through form submissions or similar means.

→ Modifications to this Policy

This Privacy Policy is subject to periodic review and revision. All modifications shall be effective upon posting of the updated Policy on this page, which will include a revised effective date. We encourage you to review this Policy regularly to stay informed about our data practices.

→ Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact our Privacy Officer at wegotyou@euna.in.